SHIPPING & DELIVERY
WHEN WILL MY ORDER SHIP?
As orders are all handmade by a small family, expect orders to be shipped within 3-5 business days.
HOW CAN I TRACK MY PACKAGE?
If you've provided an email address at checkout, you'll receive an email notifying you when your package has been mailed out. In this email, you will also receive a tracking number. This is a clickable link, which will redirect you to a URL with the delivery status. Please use this link to check the status of your package. Example is provided below.
If you didn't provide an email address, please contact us for help.
For orders over 40SGD, we offer free, tracked shipping. For all other orders, there will be a nominal charge of 4.00SGD for courier shipping. You may also opt for express shipping for 5.00SGD at checkout.
Shipping times: Courier (2-5 business days), express (2-3 business days)
We do not deliver to restricted areas.
An additional fee of 10SGD will be added to surcharge zones (Tuas, Changi Airport, Sentosa).
Please expect shipping delays during holidays or during major sales events (e.g. 11.11. sales) as our partner courier tends to be quite busy. Oyasumi Scents isn't liable for delayed delivery if we've mailed out your order on time. We have little control over the delivery status of the package once it's in the courier's hands.
Local Delivery—Guaranteed Ship By Dates
If you wish to guarantee the date when you'll receive your package, please contact us BEFORE you place your order. We can arrange for next-day delivery at an additional cost.
Due to the nature of the item, our essential oil sprays are not available for international shipping.
A flat-rate of 37.50 SGD (28.00 USD) will be charged for orders up to 1.5kg (approx. 6 candles). For orders more than 1.5kg, please contact us for shipping rates.
If you're uncertain about the weight of your order, please feel free to contact us.
Rest of the World
Please send us a message with the items you wish to order, your address, and we'll calculate the shipping rates for you.
Before placing an order, do check your delivery address to make sure it's correct. If you've incorrectly typed your address, your order will be delayed and you'll be charged another 4.50SGD for shipping.